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LodgeNet Healthcare's eSUITE Solution Empowers Patients to Participate in Their Care
Date:6/8/2011

an passive solutions. Its compatibility with a variety of communication devices helps providers reach even the most vulnerable audiences who don't use (or have access to) computers. eSUITE can report when individuals view content, measure patient comprehension and alert staff when additional intervention is necessary. All of this information can be dynamically documented in the electronic medical record (EMR). eSUITE interacts with patients at three key stages in their care process:

  • eXPRESS is a pre-admission solution that prepares patients for their upcoming hospital stay or procedure using his or her preferred communication channel. For example, a patient could receive a text message when it's time to stop taking a blood thinner prior to surgery.
  • eNGAGE is an in-patient solution that allows hospitals to "prescribe" education videos for viewing on patients' televisions based on their specific diagnoses, age, preferred language and other criteria. Patients can also access information about their care team, daily schedule, medications, procedures and what they must do to manage their condition after they leave the hospital. The system can track viewership and measure comprehension through a series of interactive questions on the TV. This makes it easy for hospitals to identify when additional counseling is needed and intervene while patients are able to directly interact with their care team.
  • eXTEND is a post-discharge solution that keeps patients engaged via ongoing medication and follow-up test and appointment reminders, encouragement, support group details and other useful information. Patients choose their preferred bidirectional communication channel, which can include smart phones, cell phones, PCs and Web-enabled TVs.

It is well documented that patients' failure to follow treatment regimens and change their lifestyle results in poor outcomes and higher costs. "A
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