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Independent Research Shows That Medrio, a Leading EDC and eClinical SaaS Provider for Clinical Research, Continues to Achieve Exceptional Scores in Customer Satisfaction
Date:2/6/2013

San Francisco, California (PRWEB) February 06, 2013

Independent research shows that Medrio, a leading EDC and eClinical SaaS provider for clinical research, continues to achieve exceptional scores in customer satisfaction, product performance and overall business relationship for the 2nd consecutive year. The study, conducted by independent research company Information Solutions Groups (ISG), surveyed over 100 Medrio customers and end users for a comprehensive measurement of Medrio’s performance ranging from site satisfaction to customer service satisfaction. The results continue to indicate excellence in all areas:

  •     94% overall satisfaction with Medrio
  •     100% site satisfaction with Medrio
  •     97% overall satisfaction with Medrio’s training
  •     95% overall satisfaction with help desk

“We continue to focus an enormous amount of time and effort on each one of our customers and for the 2nd year in a row it is encouraging to see it resulting in a positive experience for our customers,” said Jeff Johnson, Medrio’s Director of Customer Experience. “We’re proud of the customer-focused culture we’ve asserted as a team and these results indicate that even as we’ve grown exponentially as a company, we continue to maintain this important culture.”

“During periods of significant growth it becomes increasingly important for organizations to keep their finger on the pulse of their customers and Medrio has done just that,” said Carll Frye, Director at Information Solutions Group. “Medrio's ongoing commitment to conducting an annual Customer Satisfaction survey clearly illustrates their dedication to making their products and services meet the evolving needs of their customers.”


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