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Avaya Unified Communications Solutions Help Healthcare Organizations Address Multi-Site, Mobile Workforce Challenges
Date:2/20/2008

more accessible to our patients."

Affinity Health System, Wisconsin: Integrated communications supporting integrated healthcare

With 23 clinics, three hospitals and a rehabilitation center, Affinity Health System in northeast Wisconsin is an integrated healthcare organization. When it comes to integrating communications, Affinity required a reliable, scalable platform that could support different types of mobile workers. Avaya Communication Manager at the heart of Affinity's operations handles the task for both clinical and non-clinical staff.

"Affinity was among the first healthcare organizations to recognize the benefits of VoWLAN solutions for clinical employees. Our floor nurses and others who primarily traverse a single site carry Avaya IP Wireless handsets specially designed for healthcare environments. Avaya Communication Manager is also integrated with our Rauland Borg Nurse Call system, enabling patient calls to go directly to the nurse instead of waiting at the central floor station," said Lory Clochesy, communications project leader, Affinity Health System. "We are also working on a trial for mobile, non-clinical workers in which Avaya's SIP-based integration to the Blackberry makes the smart phone behave as another extension of their desktop phone for access to calls and calling features, directories and simplified dialing."

At a Southern California Medical Center: Automating emergency notification outreach to many devices, many locations

At a Southern California medical center, plans are underway to implement the Trauma2Doc application from Doctor's GLOBAL Communications. On the cutting edge of emergency communications and response systems, Trauma2Doc leverages Avaya Communications-Enabled Business Processes to reduce communication latency between the trauma centers, administrators in the emergency rooms, and the physicians. The application automates the process of notifying one or more physicians that they are needed
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