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Wisconsin crisis hotline gets Web-based integration

Wisconsins 211 crisis and community service hotline will soon have a common data repository and may one day interact with those in other states. Community TechKnowledge, of Austin, Texas, has sold the state software that will let it create a database of the systems callers and programs and link services togeth......

Full article >>> ver a year, and has handled half a million caller inquiries.

Because we power Minnesota, its a real natural progression, Hall said. It works well to share one call center because of geographic location.

Larry Olness, statewide manager for United Way of Dane Countys 211 program, says the installation of the new system offers a great deal of potential for networking in the state. W......

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'"/> By Les Chappell 10/18/04

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