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CIO Leadership Series: Leslie Hearn, TDS Telecom

rease the percentage of time in which they are truly serving the customer. The project is challenging because the company has many procedures built up over existing applications, and while it can be arduous to work in all these applications, that's what employees know.

"At worst, there are times when we have a seven-minute call, and a rep might have to go to four applications," she said. ......

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Source:wistechnology.com By Joe Vanden Plas 06/21/06


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