Navigation Links
CIO Leadership Series: Leslie Hearn, TDS Telecom

Madison, Wis. - Leslie Hearn's first rule for the execution of information technology projects is "no geek speak."

While some techno jargon is unavoidable, the value of plain-spoken communication is immense, said Hearn, vice president and CIO for TDS Telecom.

Leslie Hearn
"Great IT projects ......

Full article >>> rease the percentage of time in which they are truly serving the customer. The project is challenging because the company has many procedures built up over existing applications, and while it can be arduous to work in all these applications, that's what employees know.

"At worst, there are times when we have a seven-minute call, and a rep might have to go to four applications," she said. ......

Full article >>> e customer. I've got some great ideas on how we want to present this application.'"

According to Hearn, one of the developers' "Eureka" moments came when they watched the reps in action and noticed how they used a notepad to write things down. Even though they have all these network systems in front of them, they still write down things they see on the screen. "They [developers] would say......

Full article >>> ansactions with it. This is a key part of the change management process, and it occurs before the system is finalized.

Hearn prefers to build and demonstrate the business value of smaller projects rather than take on too much at one time. With an incremental roadmap, she believes there is a better chance to positively impact users, and less of a chance to unravel a project with complexit......

Full article >>>
'"/>

Source:wistechnology.com By Joe Vanden Plas 06/21/06


Related biology technology :

1. CIO Leadership Series: Snap-Ons Moreno offers lessons in IT transformation
2. CIO Leadership Series: Logothetis likes CIOs evolving role
3. CIO Leadership Series: Phil Loftus, Aurora Health Care
4. CIO Leadership Series: Deb Rislow, Gundersen Lutheran
5. CIO Leadership Series: Judy Lemke, Schneider National
6. CIO Leadership Series: Tanya Townsend, Saint Clares Hospital
7. CIO Leadership Series: Greg Smith, Wheaton Franciscan Healthcare
8. CIO Leadership Series: Rick Davidson, Manpower
9. CIO Leadership Series: Mike Sauk, UW Hospital and Clinics
10. CIO Leadership Series: Ed Meachen, University of Wisconsin System
11. CIO Leadership Series: Byrne Chapman, American Family Insurance
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:5/26/2016)... ... May 26, 2016 , ... FireflySci has been manufacturing ... laboratories all over the globe. Their cute firefly logo has been spreading to ... FireflySci makes spectrophotometer calibration standards that never require recalibration. These revolutionary standards ...
(Date:5/25/2016)... Thailand (PRWEB) , ... May 25, 2016 , ... ... participation of a Thai delegation at BIO 2016 in San Francisco. Located at ... sector will be available to answer questions and discuss the Thai biotechnology and ...
(Date:5/25/2016)... ... May 25, 2016 , ... ... recently became double board-certified in surgery and surgery of the hand by the ... is no stranger to going above and beyond in his pursuit of providing ...
(Date:5/25/2016)... ... 2016 , ... Scientists at the University of Athens say they have evidence ... hampering the research that could lead to one good one. Surviving Mesothelioma has just ... , The team evaluated 98 mesothelioma patients who got a second ...
Breaking Biology Technology:
(Date:4/28/2016)... 2016 First quarter 2016:   ... with the first quarter of 2015 The gross margin ... (loss: 18.8) and the operating margin was 40% (-13) ... Cash flow from operations was SEK 249.9 M (21.2) , ... unchanged, SEK 7,000-8,500 M. The operating margin for 2016 ...
(Date:4/26/2016)... 27, 2016 Research and ... Biometrics Market 2016-2020"  report to their offering.  , ... The analysts forecast the global multimodal biometrics ... during the period 2016-2020.  Multimodal biometrics ... such as the healthcare, BFSI, transportation, automotive, and ...
(Date:4/15/2016)... -- A new partnership announced today will help life ... a fraction of the time it takes today, ... insurance policies to consumers without requiring inconvenient and ... rapid testing (A1C, Cotinine and HIV) and higi,s ... pulse, BMI, and activity data) available at local ...
Breaking Biology News(10 mins):