The Split-Flow Model is a new way to manage high patient volume. When a patient enters the Emergency Department, s/he is immediately evaluated and directed to Pediatric, Prompt Care, Acute Care, or an Expedited Treatment Area. This new implementation separates patients by the acuteness of their conditions and allows for them to be treated by healthcare providers as quickly as possible, helping to eliminate long wait times. These changes and improvements are intended to create an even more satisfying experience for patients. According to benchmark data, St. Mary Emergency Department patient satisfaction is currently ranked in the top 5 percent nationally. "This recent expansion has had a very positive effect on both patients and physicians," notes Dr. Gary Zimmer , Medical Director of Emergency Services. "Access to patient care has been improved, allowing us to effectively and efficiently treat the growing number of emergency patients. The Split-Flow model of emergency care has had a tremendous impact on the quality of care patients receive."
In Phase 1 construction, each of the new private rooms added a television, bathroom facilities, computer for quick access to the patient's medical records, and a supply cart equipped with necessities for medical emergencies. A new CAT scanner was installed within the Emergency Department in addition to the digital X-ray and full access to a range of diagnostic services used for patients.
The Bristol-Myers Squibb Pediatric Emergency Care Center benefited through the Phase 1 redesign. In addition to being one of the first pediatric emergency care centers in the area, it is the only one in the region to implement the use of nitrous oxide (N2O) in treating children. The practice of providing light sedation of N2O is a safe and effective way
|SOURCE St. Mary Medical Center|
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