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Leading Biotechnology Company Grows with StayinFront CRM

- StayinFront's Ability to Support Expanding Customer Base and Complex

Business Processes Cited as Critical to Decision -

FAIRFIELD, N.J., Oct. 4 /PRNewswire/ StayinFront, Inc., a global provider of enterprise wide customer relationship management (CRM) applications, decision support tools, data services and eBusiness systems, today announced that a leading biotechnology company signed a three-year agreement selecting StayinFront CRM Version 10 as its customer relationship management system for its U.S.-based operations. The agreement includes a range of support services from StayinFront.

The company has a global workforce of close to 18,000 and is represented in more than 120 countries. Balancing their customer relationship management needs with the highly dynamic nature of their industry, as well as complex data requirements, led them to evaluate a wide range of leading CRM packages, including traditional ERP solutions and those from "dot-com" providers. StayinFront CRM was selected because in addition to providing CRM capabilities to the biotechnology company's sales force, StayinFront could also support the marketing and field service organizations.

"This client understands the true success factors for CRM and we're honored that their careful analysis of CRM vendors led them to choose StayinFront. This new collaboration in the United States market, added to our existing relationship with them in Canada, makes this a key North American partnership for both companies," said Ken Arbadji, vice president of North American sales for StayinFront.

About StayinFront CRM

Designed to provide a single technology platform that manages and integrates all aspects of customer interaction, including sales, marketing, and customer support, StayinFront CRM is an enterprise-wide "exact fit" solution. Rapidly configured to meet the specific needs of each client, StayinFront CRM's unique product architecture can integrate into existing business processes without costly and time-consuming programming and development.

StayinFront CRM can be delivered as a hosted application or installed on a corporate network. StayinFront CRM also supports a wide variety of mobile devices, such as tablet PCs, laptops and Pocket PCs, to ensure seamless productivity support for field forces.

About StayinFront, Inc.

StayinFront, Inc. is a leading global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services and eBusiness systems. StayinFront offers rapidly configured and implemented solutions and services to manage and integrate all points of customer interaction including sales, marketing and customer support. The Company has been chosen globally as a strategic CRM partner by many of the world's top life sciences, consumer goods, financial services and business-to- business companies, and StayinFront solutions have been implemented in over 20 countries in 12 languages.

StayinFront's flexible product architecture, object-oriented data modeling and range of deployment options provide an "exact fit" solution to help drive business processes, better manage the administrative functions of the system and lower ongoing costs of ownership.

StayinFront's core products are developed and supported by StayinFront's Telarc-certified (ISO 9001:2000) Technology Group using the StayinFront Quality System. This ensures StayinFront's compliance with GMP (Good Manufacturing Practice) and GAMP 4 (Good Automated Manufacturing Practice Guide for Validation of Automated Systems, ISPE, 2001) standards.

StayinFront also offers a range of support services including, StayinFront Data Quality Services, to improve, standardize, augment and further leverage the informational assets contained in proprietary databases.

Headquartered in Fairfield, New Jersey, StayinFront has offices in Illinois, the United Kingdom, Belgium, Ireland, India, Australia, Singapore and New Zealand. The Company can be contacted via the Web at

SOURCE StayinFront, Inc.
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