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Frost & Sullivan Awards Baxter's BioPharma Solutions Business the 2008 North American Customer Service Leadership of the Year Award
Date:11/13/2008

BPS Named Contract Manufacturer of Choice, Based on Its Comprehensive Service Portfolio

MOUNTAIN VIEW, Calif., Nov. 13 /PRNewswire/ -- Based on its recent analysis of the pharmaceutical contract manufacturing market, Frost & Sullivan has awarded Baxter's BioPharma Solutions (BPS) with the 2008 North American Frost & Sullivan Customer Service Leadership of the Year Award at the 2008 Excellence in Healthcare Innovation Awards Banquet held in San Antonio, Texas, on Wednesday, November 12, 2008. BPS was recognized for its dedication to providing a wide portfolio of services, strong customer focus, and high customer satisfaction ratings.

"BPS is considered the top choice for outsourcing of manufacturing by respondents from the pharmaceutical and biotechnology industry surveyed in the 2008 Frost & Sullivan Voice of the Customer analysis," says Frost & Sullivan Research Analyst Barath Shankar Subramanian. "BPS is one of the leading contract manufacturing organizations (CMOs) in the sterile manufacturing market -- especially pre-filled syringes and lyophilized vials."

The foundation of BPS' success is its customer-centric service model, Process 360, which offers customers a true partnership experience. It creates transparency and access to the complex process of bringing a molecule to market -- and focuses on scientific expertise, market-differentiating technology, highly-involved customer service, high-quality, reliable supply and bottom-line results.

BPS' robust customer-focused approach ensures constant evaluation of customer needs and satisfaction to make certain the company delivers quality services at all times. It also maintains multiple channels of communication with its clients to facilitate continuous engagement and flow of information with clients.

"In addition to providing contract manufacturing services, BPS also offers upstream and downstream services, such as formulation services, development services and packaging,"
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