Navigation Links
BioInformatics LLC Announces New Market Report – Enhancing the Customer Experience: Insights and Life Science Supplier Rankings (13-002)
Date:3/28/2013

Arlington, VA (PRWEB) March 28, 2013

For life science suppliers who understand the value of managing the customer experience, this report provides detailed feedback on multiple touchpoints that provide opportunities to delight—or annoy—the customer. Twenty-five life science suppliers are ranked on pre-purchase, product-usage and post-purchase experiences.

The following companies are ranked in the report:

AB SCIEX
Agilent Technologies
ATCC
BD Biosciences
Beckman Coulter
Bio-Rad Laboratories
Cell Signaling Technologies
Corning Life Sciences
EMD Millipore
Fisher Scientific
GE Healthcare
Illumina
Leica
Life Technologies
PerkinElmer Life Sciences
Promega
Qiagen
R&D Systems
Roche Applied Science
Sigma-Aldrich
Thermo Scientific
VWR
Waters
Zeiss

1,053 scientists were asked to rank their suppliers on customer touchpoints that occur during the time spent researching products, during the selection process and after the sale is made. Customers rated their experience on 22 attributes associated with their interactions with life science companies during various stages of the purchasing cycle:

Pre-Purchase Experience:        Product/Vendor Awareness
    Product/Vendor Knowledge
    Product Selection
Product Experience:    Product Integrity
    Vendor Service
Post-Purchase Experience:    Vendor Support
    Satisfaction and Loyalty

“A scientist’s emotional experience with a company can sometimes be the only differentiator in the eyes of that customer,” states Robin Rothrock, Ph.D., Director of Publications at BioInformat
'/>"/>

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Page: 1 2

Related biology technology :

1. Global Bioinformatics Industry
2. Japan Bioinformatics Announces Study on Leading Mapping Tools for DNA Mutation Discovery
3. BioInformatics LLC New Product Launch – RateMyProduct, a Quick Turnaround Product Assessment Tool for Life Science Suppliers
4. BioInformatics LLC New Market Report – Opportunities for New Players in the Growing Stem Cell Market
5. BioInformatics LLC Webcast – The Life Science Product Manger’s Toolkit
6. BioInformatics LLC New Market Report – Best Practices Guide for Advertising to Life Scientists
7. Japan Bioinformatics Announces the Release of their Simbiot® Time Course Analysis ‘How-To’ Guide
8. BioInformatics LLC Multi-Sponsor Market Report – In-depth Exploration of the U.S. Market for Biosimilar Drugs
9. Scientists Warn of Long Term Consequences of Budget Sequestration: BioInformatics LLC Report
10. Keryx Biopharmaceuticals, Inc. Announces Upcoming Poster Presentations of Zerenex™ (Ferric Citrate) at the Upcoming American Society of Nephrology Kidney Week 2011 Annual Meeting
11. VaxyGen Assay Services, LLC Announces Launch of Custom Bioassay Services and Operations
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:7/23/2015)... ... July 23, 2015 , ... July ... by providing more targeted treatment options with fewer side effects, according to Erik ... Anderson Cancer Center. , At the American Brain Tumor Association (ABTA) National Patient ...
(Date:7/23/2015)... , July 23, 2015 /PRNewswire/ - Portage Biotech Inc. ... and Biohaven Pharmaceutical Holding Company Limited (Biohaven), are ... Investigational New Drug (IND) Application with the U.S. ... testing of BHV-0223. Portage holds 54% equity interest ... is a glutamate modulating agent and Biohaven has ...
(Date:7/23/2015)... 2015 OncoSec Medical Incorporated ("OncoSec") (NASDAQ: ... invites investors and the general public to its Annual ... Friday, July 31, 2015. The meeting will be held ... San Diego, California 92121.   ... also be available. Please use the following link to ...
(Date:7/23/2015)... , ... July 23, 2015 , ... Global Stem ... research in Santiago, Chile. The symposium will feature some of the world’s most ... day of high-level scientific discussion for medical professionals in general practice. , The ...
Breaking Biology Technology:Radiation Oncology Advances Improve Safety and Efficacy of Treatment for Brain Tumors 2Radiation Oncology Advances Improve Safety and Efficacy of Treatment for Brain Tumors 3Portage's Biohaven Announces IND Filing for BHV-0223 for Phase 1 Clinical Testing 2Portage's Biohaven Announces IND Filing for BHV-0223 for Phase 1 Clinical Testing 3Portage's Biohaven Announces IND Filing for BHV-0223 for Phase 1 Clinical Testing 4OncoSec to Webcast Annual Meeting of Stockholders 2Global Stem Cells Group Announces Plans to Hold International Symposium on Stem Cells and Regenerative Medicine in Santiago, Chile Sept. 3-4, 2015 2Global Stem Cells Group Announces Plans to Hold International Symposium on Stem Cells and Regenerative Medicine in Santiago, Chile Sept. 3-4, 2015 3
... Although the <A , href="http://www.ambion.com/catalog/CatNum.php?1632"> Silencer ... for labeling siRNA, they can , be ... can be used for this application. See "<A , ... Introduced dsRNA in Cells " for experimintal data using dsRNA , ...
... , RNA later is a tissue storage , ... fresh , tissues. (Ambion's ... specifically for use with frozen tissues - see "<A , ... Grinding Frozen Tissue " for more information.) Tissue , ...
... NAVIGATE THIS ARTICLE: <A , href="#1">What , ... href="#2">Advantages , > <A , ... , href="#4">Steps , , ... a Nuclease Protection , Assay? , ...
Cached Biology Technology:Fluorescently Labeling Long dsRNA with the Silencer siRNA Labeling Kit 2Fluorescently Labeling Long dsRNA with the Silencer siRNA Labeling Kit 3Fluorescently Labeling Long dsRNA with the Silencer siRNA Labeling Kit 4RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 2RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 3RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 4RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 5RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 6RNArticles: Keeping RNA Intact Prior to RNA Isolation - RNAlater 7Nuclease Protection Assays: The Basics 2Nuclease Protection Assays: The Basics 3Nuclease Protection Assays: The Basics 4Nuclease Protection Assays: The Basics 5Nuclease Protection Assays: The Basics 6Nuclease Protection Assays: The Basics 7Nuclease Protection Assays: The Basics 8Nuclease Protection Assays: The Basics 9Nuclease Protection Assays: The Basics 10
(Date:7/9/2015)...  Synaptics Inc. (NASDAQ: SYNA ), a leading developer ... report financial results for the fourth quarter and fiscal ... close of market. The company will host a corresponding ... PT (5:00 p.m. ET), during which management may discuss ... live call, analysts and investors should dial 888-455-2260 (conference ...
(Date:7/8/2015)... NEW YORK , July 8, 2015  BD ... announced BD & Guidepoint Mentor, a new ... to Guidepoint,s expert network services. BD ... technologies to improve healthcare delivery and outcomes and, with ... start-up entrepreneur will be able to directly engage with ...
(Date:7/7/2015)... -- NXT-ID, Inc. (NASDAQ: NXTD ) ("NXT-ID" or the "Company") ... announces a revised version of one of its first 30 second ... CNBC in New York , Chicago ... San Francisco metro areas.    , , ... replace all the cards in your wallet and keep your identity ...
Breaking Biology News(10 mins):Synaptics to Report Fourth Quarter, Fiscal Year 2015 Results on July 30 2BD and Guidepoint Team to Connect Healthcare Start-up Companies With Business and Scientific Experts 2BD and Guidepoint Team to Connect Healthcare Start-up Companies With Business and Scientific Experts 3Wocket Smart Wallet Commercials Airing on CNBC to Showcase This Summer's Must- Have Tech Product 2Wocket Smart Wallet Commercials Airing on CNBC to Showcase This Summer's Must- Have Tech Product 3
... Soil Use and Management attempts for the first time ... globe and concludes that 24% of the land area is degrading ... decline in the quality of soil, water and vegetation is ... global data by which to assess its extent and severity. For ...
... 20, 2009 Ecopsychologyan emerging field that explores the ... in which ecology and psychology interact on individual, societal, ... peer-reviewed journal, Ecopsychology to be launched by ... ). Ecopsychology will explore the relationship ...
... good gumshoe. The University of Alberta medical geneticist has cracked ... Glaucoma is a leading cause of blindness in which cells ... what patients see. Scientists have long suspected a link between ... what the gene does and why some people with variations ...
Cached Biology News:A quarter of the world's population depends on degrading land 2New ecopsychology journal will premiere in spring 2009 2Genetic sleuth solves glaucoma mystery 2
... Loading Buffer contains a precipitant to ensure that ... tracking dye to allow the user to follow ... ReddyRun™: ABgene ® s proprietary mixture ... same buffer composition used in ReddyRun™ molecular weight ...
... number is a new ... easily match Cornings product ... availability yet, please order ... number (Z71,381-3) or contact ...
Excellent safety and durability., Remote control can be easily operated in your hand., Constant voltage control with 2 sets of terminals., Precise and durable circuit design. ...
Gel Loading Buffer contains a precipitant to ensure that the samples sink into the wells and a tracking dye to allow the user to follow the progress of electrophoresis....
Biology Products: