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Best of Staffing™ 2013 - Inavero Lists IT Staffing Firm Digital Prospectors on Both Client and Talent Lists
Date:2/19/2013

anies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country (according to Bureau of Labor statistics), yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”

Less than 1% of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. DPC scored 24% higher than the national average of all winners on the Talent side and 12% higher than the national average of all winners on the Client side.

This stark contrast in scores shows that firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. DPC received satisfaction ratings of 9 or 10 out of 10 from 76.2% of their permanent and temporary employees (significantly higher than the industry’s average of 48%), and satisfaction ratings of 9 or 10 out of 10 from 78.3% of their clients (significantly higher than the industry’s average of 39%).

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

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